Roof Works Blog

The "Same Day Service Guarantee or it's Free" applies to:
a. Residential work and Commercial only.
b. Jobs specified as needing same day service when booking a job by phone or online.
c. Residential and Commercial work booked with Grammar Electrical:
   i) Before 11:00AM
    ii) For calls or online bookings received after 11:00AM, the customer will be offered a job.         Booking for the next business day and normal callout fees ($170+ GST) will apply.
    iii) Any other jobs booked outside business hours (9:00AM - 5:00PM Monday- Friday) will incur         after hours charges.
    iv) This offer is excluded for jobs booked on New Zealand public holidays.
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d. If Grammar Electrical are unable to attend on the same day (within 24 hours) for a job booked by the customer, the standard callout fee of $170 + GST will be waived and is free, but all other normal charges, fees and expenses will apply to perform the Electrical Services and to provide any products/materials concerning those services.

e. The Standard Callout Fee will be deducted from your bill as long as you pay within your invoice's due date. The callout charge is applicable if your invoice is overdue.

f. If Grammar Electrical are willing and able to perform the Service or provide the Goods on the same day the job is booked, however the Customer for whatever reason does not give access to their property on the day, Grammar Electrical will be deemed to have complied with it's "Same Day or it's Free" guarantee and shall be entitled to charge the customer the standard call-out fee.

g. This offer is not a guarantee of work being completed. The completion of the job will depend on stock availability and also the amount of work required.